Return and Refund Policy for Gopeng White Water Rafting

Return and Refund Policy

Last updated: June 01, 2024

  • 1. No Refund Policy
    Once the payment for a booking is made, it is strictly non-refundable. This includes, but is not limited to, cancellations, no-shows, and any other changes made by the participant.

  • 2. Cancellations by the Company
    In the rare event that the Company cancels a trip due to weather conditions, safety concerns, or other unforeseen circumstances, participants will be offered an alternative date or a full credit to be used for future trips.

  • 3. Rescheduling by Participants
    Participants may request to reschedule their booking at least 14 days prior to the scheduled trip date. Rescheduling is subject to availability and is not guaranteed.

  • 4. Exclusions
    This policy does not cover refunds for transportation, accommodation, or other ancillary services booked by the participant independently of the Company’s services.

  • 5. Contact Information
    For any questions or concerns regarding this policy, please contact our customer service team at:
    Email : adventures@gopengwhitewaterrafting.com
    Contact Number : +6019-6622926 / +6019-6622929
    Website : Gopeng White Water Rafting

    By making a booking with Gopeng White Water Rafting, you acknowledge and agree to abide by the above terms and conditions and return and refund policy.